PICK UP DETAILS:
Contract Warehousing and Logistics (Warehouse is next door to the main CWL office)
Address: 17 Allens Road, East Tamaki, Auckland, New Zealand
Open Hours: 8am- 5pm Monday - Friday
Phone: 09-272 9500
All pick ups must be pre-arranged.
Is [this item] in stock? - The website contains up to date stock level information. If we are out of stock of an item, you will only be able to backorder that item.
My item is on backorder, when is it due to arrive? - We have shipments arriving every week. Our Estimated dates for backorders cannot be guaranteed due to the effect COVID-19 is having on logistics globally.
* Please contact us for estimated dates of arrival for stock.
How do I find out the status of my order? - Log on to your account and view the status of our order. e.g. being picked, ready for pickup, backorder etc.
When will my dispatched order arrive? - Once we have shipped your order, we do not control the movements of the shipping companies. You should have received an email with your shipping consignment and tracking information. You can also view this information through your account. The fastest way for you to get an update on your shipment is to contact the shipper directly.
How come I have only received part of my order? – It’s not uncommon for shipping companies to split orders and deliver over two or more deliveries when you have large or heavy items.
Why can’t I see Concept 2 and Assault products on your website. - Due to high demand for their products, Concept 2 are drip feeding retailers so please reach out to us for our current stock levels and shipment arrivials.
Why have I not received a reply email from you? – We are responding to all emails and submitted requests but please check your Spam or Junk inbox’s as our replay may have ended up in there.
How can I contact you? – We have extened our Customer Service Team to handle your requests. They are avaliable via Live Chat or via submitting the form below.
Therefore, for any other questions please see our FAQ page here: https://www.againfaster.co.nz/faq and if your question is still not answered please submit your question below and we’ll get back to you as soon as we can.