If you need to return an item
We understand that sometimes what you have ordered just won't work for what you had in mind or maybe it just doesn't fit.
In those circumstances, we accept returns on all unused equipment or accessories, and un-worn apparel, shoes or training gear within 30 days of the date of purchase. You can simply send it back to our warehouse in it's original, unused condition, and we'll provide you with a replacement, store credit or refund.
Again Faster does not have to give a refund or replacement if a customer changes their mind about a product. Under the New Zealand Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees. Once the item has been returned and inspected Again Faster has a 14 days refund policy to process the refund back to the customer. If a refund has been requested by a customer for a backorder item it will still fall under the 14 days refund policy to process the refund back to the customer.
After you have organised shipping for the gear back to come back to our Warehouse, when we receive the returned gear, we will inspect it. If the items have been returned in unused, as new condition, we will then swap out the gear for the alternate size or style, issue you a store credit or refund you the cost of the item purchased, less the original cost of shipping or any adjustments.
If the nuts and bolts for rig parts are not returned with the rig parts, the credit for your return amount will be reduced by $5.00 per missing bolt set for Team Rigs and $7.00 per missing bolt set for Competition Rigs. *Note Team rig Cross Tubes and Pull up bars are shipped with 8 bolts each ($40.00 reduction) per item returned and Competition Rig Cross bars & tubes and Pull up Bars with 4 bolts each ($28.00)reduction per item returned.
This is usually a straight forward, painless process but please be aware of the conditions associated with returns.
Out of Stock Policy
In the unlikely event there is an issue with your order, you will be notified by one of our team as soon as possible. Generally, If you have ordered a product and it is out of stock, we will make contact to suggest an alternative by either phonecall or email before sending out the rest of your order. If you have ordered a clearance item during a sale period we will refund you for that item, using the payment method you used, and immediately send out the rest of your order. We will inform you of this by email.